Error: Sync could not proceed. Please correct the errors and try again. 'Access Token has not been set'.

Applies to: ConnectWise Manage, Xero, QuickBooks Online

Error

Sync could not proceed. Please correct the errors and try again. 'Access Token has not been set'. Sync button is greyed out.

How can this happen?

The following issues occur when Wise-Sync has been disconnected from the Accounting Package:

  • Sync could not proceed. Please correct the errors and try again. 'Access Token has not been set'.
  • Cannot Connect to Xero/QBO
  • Xero/QBO outage occurs

(Normally clicking on the Sync menu will resolve the issue, as it forces the system to exchange keys again).

If you click on the Company Menu, and the organisation is disconnected, then you will need to reconnect your Xero/QBO organisation.

Solution

Reconnect to Xero/QBO:

Xero - Reconnecting your Wise-Sync Xero Company

QBO - Disconnected Wise-Sync Company - Quickbooks Online

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.