Failed to Get Record(s)
This error occurs when the integrator user account does not have permission to "All Records".
- Error Text: Failed to get contact bill contact for company '[Company Name]'.. Cannot access items that we do not ownError Updating Xero: No matches for billing or default contact.
- Error Text: Error Updating Xero: Failed to get product by item id '[your item id]'
Information you'll need..
- Your Integrator Login Account Details
- Access to the Setup Tables in ConnectWise
Steps to take
Refer to the Setup Steps > Pre-Setup ConnectWise > Step 2 > Creating an Integrator Login
At item #4: Ensure that the Access Level is set to "All Records"