(Resolved) Known Issue - ConnectWise Integrator username or password is invalid error

Status: Resolved 12th April 2018

ConnectWise have recently made some updates to their Accounting API.

You may see this update in ConnectWise:

You will also see this message in Wise-Sync:

How to fix it

Update (11:55am): We have automatically updated our Partner's accounts to correct the problem, without having to follow the steps below. If you find that it is still unresolved - please email support@wise-sync.com

  1. If your ConnectWise: PSA dir is set to a specific version, update to v4_6_Release
  2. Change ConnectWise: Software Version to 2018.3

  3. Click Test ConnectWise Connectivity, it should pass.
  4. Click Save.

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