Failed to create batch
Applies to: ConnectWise, Xero, QuickBooks Online
How can this happen?
Either there's a ConnectWise Manage data integrity issue or ConnectWise Manage is creating an incomplete data sets
This error normally gets resolved by either refreshing the GL Entries of a record or updating the incomplete data of a record. Please see the solution below per transaction type.
- For invoice - Set the status of the invoice to GL Reload > save and then, set back to Closed or Closed-Emailed, then Re-sync
- For Procurement
- If you are syncing a single PO, Re-open the PO, go to Products tab, select each product which has not been batched, untick the Closed checkbox and save, then Re-Close item/s as well as the PO and sync again.
- For multiple POs and Expenses, you may need to log a support ticket with our Support team so we could provide you the transactions that are failing from the API Logs:
If the solution above will not work, you may need to contact ConnectWise support.