FAQ - Does Wise-Sync support all versions of ConnectWise?

ConnectWise frequently update the API to include new features and changes sometimes affect the integration. Wise-Sync will work quickly to address any issues that arise out of changes to either the ConnectWise or Xero API. 

When a new version of ConnectWise is released, we will confirm support here and in our release notes.

Wise-Sync and Wise-Pay supports the versions listed in the table below. Support for versions below the lowest version listed will incur additional support fees.

Supported ConnectWise Versions and Modules:

ConnectWise VersionRelease StageSupported Date (ETA)Wise-Sync Version
First Supported
ProcurementExpensesInventorySupport Notes
2019.4 (beta)Beta17 Jun 20194.6.4.6Release Notes
2019.3 (GA)General Availability (GA)29 Mar 20194.6.4.1Release Notes
2019.2Previous17 Jan 20194.6.3.2Release Notes
2019.1Previous31 Oct 20184.6.3Release Notes

* ConnectWise versions supported at time of release. No longer supported for new features and patches provided by ConnectWise. Partners still running older versions may incur support fees for versions more than N-2. Where N is the current ConnectWise General Availability (GA) release.

If you do encounter any issues with Wise-Sync on this version, please ensure you log a ticket either by email (support@wise-sync.com) or via the help tab in-app.

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