ConnectWise has returned an incomplete record for PO

Applies to: ConnectWise Manage, Xero, Quickbooks Online


How can this happen?

  1. Either the PO number or the packing slip has a special character causing the record to fail
  2. PO is set on a future date (for ConnectWise Manage non-REST Version only)


  1. Check if the packing slip has a special character “/,
  2. Unreceive the items and remove the special character “/” from the packing slip.
  3. Change the date to a past or current date
  4. Re-sync the PO


Although this error can usually be fixed by deleting the Purchase Order and re-entering it, if the sync still shows an error after the above process has been completed correctly, you can check this article for more options for resolution.

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